Refund policy
Returns
We do not accept returns or provide refunds for change of mind.
All sales are final unless your item is defective, damaged, incorrect, or otherwise eligible for a refund or replacement under applicable law.
If there is a problem with your order, please contact us at louise@evidentoutcomes.com within 30 days of receiving your item.
Please do not send products back to us without first contacting us. Returns sent without prior approval may not be accepted.
Approved returns should be sent to:
[INSERT RETURN ADDRESS]
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item is defective, damaged, or you receive the wrong item, contact us as soon as possible at louise@evidentoutcomes.com so we can review the issue and make it right.
We may ask you to provide photographs or other information to help us assess the issue.
Where appropriate, we may offer a replacement, refund, or other remedy.
Non-Returnable Items
We do not accept returns because you:
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changed your mind;
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ordered the wrong product or quantity;
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no longer want or need the product; or
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have opened, used, or applied the product.
This does not limit any rights you may have if an item is defective, damaged, unsafe, materially different from its description, or if you received the wrong product.
Gift cards are non-refundable except where required by law.
Exchanges
We do not offer exchanges for change of mind.
If you receive a defective, damaged, or incorrect item, please contact us at louise@evidentoutcomes.com and we will determine the appropriate replacement or refund.
Refunds
If a refund is approved, we will notify you and issue the refund to your original payment method within 10 business days.
Please allow additional time for your bank, credit card provider, or payment processor to process and post the refund.
If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at louise@evidentoutcomes.com.